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Contact Us
Our dedicated support team stands prepared to address all inquiries and resolve any concerns promptly. Feel free to reach out to us via phone, email, or our streamlined ticketing system for professional assistance tailored to your needs.
By Phone
For sales, order status, accounting or general questions
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Less than 1 Minute
Contact Center Hours
Mon - Fri: 9:00 AM to 5:00 PM EST
Weekends: Closed
Weekends: Closed
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By Email
For sales, order status, accounting or general questions
15 - 30 Minutes
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Frequently Asked Questions
Feel free to contact us if you have any other other questions
General
Do you have an Errors and Omissions (E&O) Insurance Policy?
Yes, absolutely! We have E&O insurance coverage of $1,000,000 backing everything we do. For additional peace of mind, we also carry crime and cyber security insurance.
Which states do you service?
We are nationwide except for surveys.
What is needed to update an order?
You can place update requests directly from the original order.
Do you search both residential and commercial properties.
Yes, indeed! We conduct research on both commercial and residential properties.
How long has Skyline Title Support been in business.
Skyline Title Support is celebrating its 20th year in business, and our staff collectively boasts over 200 years of experience.
Billing
What are your fees?
We aim to surpass your expectations without stretching your budget. Our approach involves crafting tailored Statements of Work for each client, ensuring you only invest in essential services.
We offer discounts for various factors, including ordering multiple services, order volume, and provide free cancellation options. This flexibility allows us to collaborate with you to find the ideal solution for your operation. Contact us for a custom quote.
We offer discounts for various factors, including ordering multiple services, order volume, and provide free cancellation options. This flexibility allows us to collaborate with you to find the ideal solution for your operation. Contact us for a custom quote.
Who are checks payable to?
Checks are payable to Skyline Title Support, LLC.
Where do I send the Payment?
PO BOX: 652926 Miami, FL 33265
For overnight delivery, please send to our office located at:
8785 SW 165 Ave Suite 206 Miami, FL 33193
For overnight delivery, please send to our office located at:
8785 SW 165 Ave Suite 206 Miami, FL 33193
Can payments be made through a credit card or ACH?
Certainly, you can proceed with payment via credit card or ACH directly from your account.
Are there charges for expedited shipping and handling?
We prioritize transparency and efficiency in delivering the information you and your clients need promptly. Some jurisdictions require written submissions with a check or money order, so we use FedEx for tracking and swift delivery. Rather than raising prices to cover shipping costs, we believe in fair pricing tailored to individual needs.
Do you send monthly billing statements?
Absolutely! You'll receive a monthly statement for payment, ensuring no files remain stagnant. Our system generates these statements and delivers them to your inbox on the 5th of every month. Additionally, you can track your open balance directly from your account.
What if my file is canceled?
We typically waive fees for up to 20% of the files you order monthly, at no cost to you. However, this percentage may vary depending on the order volume.
