FastTrack is Now Available - The Fastest Municipal Lien Searches in Florida
Skyline Title Support
Privacy Policy
Last Modified May 9th, 2025
Introduction
We understand how important privacy and personal information is to people who access our Site. The purpose of this Privacy Policy is to inform you about the information we will possibly collect about you whenever you use the Site, the Services, create a Document, or when you register or create an Account, how that information will be used by us or other persons or entities, with whom such information may be shared, your choices regarding the collection, use and distribution of that information, your ability to edit, update, correct or delete that information and the security procedures that we have implemented to protect your privacy.
This Privacy Policy ("Privacy Policy") is a contract entered into between You ("you," "your," "yours") and Skyline Title Support LLC, formerly Skyline Lien Search ("we," "us," "our," "Skyline Title"). This Privacy Policy, together with our Terms of Service, as may be adopted from time to time and which are hereby incorporated by reference, govern your use of and access to https://www.skylinetitlesupport.com/ (the "Site"), and any content, functionality, and services offered, purchased, ordered, or accessed on or through the Site (the "Services").
This Privacy Policy only applies to data collected through the Site and further only applies to the practices of Skyline Title, our assignees, transferees, and to people that we employ or manage. Companies with whom we contract, promote, or allow access to (like payment processors) have their own privacy statements and you must visit their Sites if you need to have more information about their policies. This Privacy Policy does not cover any information that a third-party may receive about you, or that we receive about you through sources other than the use of our Site or Services. The Site may integrate features from or link out to other websites or mobile applications, but this Privacy Policy does not and will not apply to any of those integrated features, linked websites, or applications.
Information We Collect
1. Services
Skyline Title collects and logs traffic of its Services and we may view any user-generated content you create without your express permission, for any reason, especially if we have reason to believe it violates our Terms of Service, if any, or company policies and guidelines.
To subscribe to our Services, we'll need some basic information from you. When you create an account with us (an "Account"), we may require the following limited information from users in order to create the Account, provide certain Services, and process payments:A street or mailing address
• A business email address
• A business phone number
• A payment method
• Employment information
• A business name
• Your full name
Users who sign up for our Services using credit card or ACH may also be asked to provide:
• A full name
• A credit card
• A billing address
• Banking information, such as account and routing numbers
Users who sign up for our Loyalty Program may also be asked to provide:
• A full name
• Marital status and demographic information
• Additional personal information
• Purchase history and transaction information
Once you’ve created an Account, you can access and modify your information through the Account or by emailing us at support@skylinetitlesupport.com.
2. Site
You do not have to give us any personally identifiable information to browse our Site. We collect basic information from visitors to our Site, such as the number of site visitors and page views, and may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. We detail this more in the "Cookies" section below.
We do not track your activities outside of our Site.We do not share your private information with any third parties aside from the disclosures already made in this Privacy Policy.
3. Cookies
To get a better understanding of how users access and use our Site, we may use or engage others to use cookies, and similar tracking technologies like web beacons and pixels, to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. You can browse our Site without telling us who you are or submitting any personal information. We simply use this information to understand Site activity and to monitor and improve Site performance.
How do we use cookies?
Skyline Title uses cookies to:
• Authenticate your account when you log into the Site;
• Aggregate statistical information about user activity; and
• Help prevent fraud
Cookies may be stored on your device to improve user experience across visits to our Site, and for analytics including page views and site visits. Keep in mind that this type of data does not distinguish an individual – in other words, it won't be tied to your identity. The cookies used for our Site are not used or tied to the Services themselves, so your activity within our Services is completely private.
How do I disable cookies?
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The "Help" portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers' ability to accept cookies will be able to browse the Site, but certain Site features will not function.
This Privacy Policy ("Privacy Policy") is a contract entered into between You ("you," "your," "yours") and Skyline Title Support LLC, formerly Skyline Lien Search ("we," "us," "our," "Skyline Title"). This Privacy Policy, together with our Terms of Service, as may be adopted from time to time and which are hereby incorporated by reference, govern your use of and access to https://www.skylinetitlesupport.com/ (the "Site"), and any content, functionality, and services offered, purchased, ordered, or accessed on or through the Site (the "Services").
This Privacy Policy only applies to data collected through the Site and further only applies to the practices of Skyline Title, our assignees, transferees, and to people that we employ or manage. Companies with whom we contract, promote, or allow access to (like payment processors) have their own privacy statements and you must visit their Sites if you need to have more information about their policies. This Privacy Policy does not cover any information that a third-party may receive about you, or that we receive about you through sources other than the use of our Site or Services. The Site may integrate features from or link out to other websites or mobile applications, but this Privacy Policy does not and will not apply to any of those integrated features, linked websites, or applications.
Information We Collect
1. Services
Skyline Title collects and logs traffic of its Services and we may view any user-generated content you create without your express permission, for any reason, especially if we have reason to believe it violates our Terms of Service, if any, or company policies and guidelines.
To subscribe to our Services, we'll need some basic information from you. When you create an account with us (an "Account"), we may require the following limited information from users in order to create the Account, provide certain Services, and process payments:A street or mailing address
• A business email address
• A business phone number
• A payment method
• Employment information
• A business name
• Your full name
Users who sign up for our Services using credit card or ACH may also be asked to provide:
• A full name
• A credit card
• A billing address
• Banking information, such as account and routing numbers
Users who sign up for our Loyalty Program may also be asked to provide:
• A full name
• Marital status and demographic information
• Additional personal information
• Purchase history and transaction information
Once you’ve created an Account, you can access and modify your information through the Account or by emailing us at support@skylinetitlesupport.com.
2. Site
You do not have to give us any personally identifiable information to browse our Site. We collect basic information from visitors to our Site, such as the number of site visitors and page views, and may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. We detail this more in the "Cookies" section below.
We do not track your activities outside of our Site.We do not share your private information with any third parties aside from the disclosures already made in this Privacy Policy.
3. Cookies
To get a better understanding of how users access and use our Site, we may use or engage others to use cookies, and similar tracking technologies like web beacons and pixels, to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. You can browse our Site without telling us who you are or submitting any personal information. We simply use this information to understand Site activity and to monitor and improve Site performance.
How do we use cookies?
Skyline Title uses cookies to:
• Authenticate your account when you log into the Site;
• Aggregate statistical information about user activity; and
• Help prevent fraud
Cookies may be stored on your device to improve user experience across visits to our Site, and for analytics including page views and site visits. Keep in mind that this type of data does not distinguish an individual – in other words, it won't be tied to your identity. The cookies used for our Site are not used or tied to the Services themselves, so your activity within our Services is completely private.
How do I disable cookies?
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The "Help" portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers' ability to accept cookies will be able to browse the Site, but certain Site features will not function.
4. Third Parties
We engage third parties to view and analyze aggregated Site data that’s not personally identifiable to you. These third parties use cookies on our Site to collect, analyze, and generate reports on Site usage for us. We do not provide these third parties with any personal informationabout you.
We engage third parties to view and analyze aggregated Site data that’s not personally identifiable to you. These third parties use cookies on our Site to collect, analyze, and generate reports on Site usage for us. We do not provide these third parties with any personal informationabout you.
5. Do Not Tack Features
Most web browsers and some mobileoperating systems and mobile applications include a Do-Not-Track("DNT") feature or setting you can activate to signal your privacypreference not to have data about your online browsing activities monitored andcollected. At this stage, no uniform technology standard for recognizing andimplementing DNT signals has been finalized. As such, we do not currentlyrespond to DNT browser signals or any other mechanism that automaticallycommunicates your choice not to be tracked online.
6. Categories of Personal Information
We have collected thefollowing categories of personal information in the past twelve (12) months:
Most web browsers and some mobileoperating systems and mobile applications include a Do-Not-Track("DNT") feature or setting you can activate to signal your privacypreference not to have data about your online browsing activities monitored andcollected. At this stage, no uniform technology standard for recognizing andimplementing DNT signals has been finalized. As such, we do not currentlyrespond to DNT browser signals or any other mechanism that automaticallycommunicates your choice not to be tracked online.
6. Categories of Personal Information
We have collected thefollowing categories of personal information in the past twelve (12) months:
We may also collect otherpersonal information outside of these categories through instances where youinteract with us in person, online, or by phone or mail in the context of:
• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries.
Use of Informtaion
1. How do we use your information?
The information we collect through our Site is used for the following reasons:
• To create new accounts and provide information about them
• Collect payment for our Services
• Communicate with current subscribers
• Offer troubleshooting or customer support
• To provide the Services, including the Loyalty Program
We may disclose your personal data to other businesses involved in the administration of our Services and to third party processors (such as payment processors). We closely review any requests we receive for customer information by a third party. We do not provide personal information that we have unless we are legally required to or as is adequate, relevant, and limited to what is necessary to provide the Services.
2. Marketing and Outreach Emails
We may send you marketing and promotional emails about products, services, and other information we think may interest you.
If you receive a marketing or promotional email from us, you may click the 'Unsubscribe' link contained in the bottom of every email to "opt out" from future promotional emails. However, we may continue to send you emails about your account and for other purposes related to customer service. You may also unsubscribe from such emails at any time by contacting us here and telling us you would like to "unsubscribe from marketing emails."
We also send product awareness emails to new customers. These emails include application tips and other information intended to educate users and customers about the uses and fundamentals of Skyline Title's products and services.
3. Account and Billing Communication
To keep you updated on any changes or alerts related to your account, we will occasionally send you account information emails. These emails allow us to relay important information to you about your transactions. This includes:
• Credit card expiration alerts
• Payment method questions
• Purchase confirmations
• Account setup confirmation
• Registration
• Password reset
• Loyalty Program notifications'
Transactional emails are system-generated and simply serve the purpose of alerting our customers when necessary. Please be aware that if you have opted out of our marketing emails, you will still receive transactional emails from time to time.
Children’s Privacy
Our Site and Services are notintended for anyone under the age of 18. If you are a parent or guardian andbelieve that your child under 18 has provided personal information to us,please contact us here so wecan delete the child’s information.
Data Retention
We will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes set out in this policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights.
We only retain user-generated content for as long as required by you in order to provide the Services. User-generated content may be permanently and irrevocably deleted by you at any time by contacting us here.
Security Measures
The security of our customers is our priority. We use security measures that are consistent withindustry standards to protect your personal information from loss, theft,misuse or unauthorized access or disclosure or destruction. All of ouremployees are kept up-to-date on our security and privacy practices. Inaddition, access to user or subscriber personal information is restricted tothose who need to know such information to perform their job functions.We use encryption, access controls, passwords, and/orphysical security measures to protect the basic information we collect againstunauthorized access and disclosure.
Your Rights
We only process your personal information when we believe it isnecessary and we have a valid legal reason to do so under applicable law,including with your consent and permission, to comply with laws, to provide youwith services, to enter into or fulfill our contractual obligations, to protectyour rights, or to fulfill our legitimate business interests.
In accordance with the applicable laws of your jurisdiction andcitizenship, you may have the right to:
• not to provideyour personal data to us;
• access or receivecopies of your personal data in a readable format;
• know whatinformation has been collected, disclosed, sold, and to whom;
• requestcorrection of inaccuracies or errors;
• request thedeletion of your personal data;
• object to orrestrict the processing of your personal data, in whole or in part;
• have yourpersonal data transferred;
• withdraw anyconsent previously granted to us; and
• opt out of thecollection, sale, or disclosure of your personal data, in whole or in part.
This list of rights is not all-inclusive andyou may have different or additional rights in your jurisdiction. To exerciseany right you have as a matter of law, please contact us here or byemail to support@skylinetitlesupport.com.
To exercise any of the rights listed above,whether or not they are granted to you as a matter of law, please contact us here. Please note that:
• we require proofof your identity before we can provide you with any information (other than theemail address from which the email is sent); and
• where yourrequest requires the establishment of additional facts (e.g., a determinationof whether any processing is non-compliant with applicable law) we willinvestigate your request reasonably promptly, before deciding what action totake.
• If you haverights additional to or different from those listed, please cite the legalbasis.
• Under nocircumstances will we retaliate or discriminate against you for exercising anyof these rights, however, your ability to use or access the Services may changeif we do not have certain information, or if the use of certain information isrestricted.
In processing your personal data in connection with the purposesset out in this Privacy Policy, we may rely on one or more of the followinglegal bases, depending on the circumstances:·
• Consent: We may process your personal data where we have obtainedyour prior, express consent to the processing, you can withdraw this consent bycontact us here. This legal basis is only used in relation to processing that isentirely voluntary and it is not used for processing that is necessary orobligatory in any way.
• Contractual necessity: we process your personal datawhere the processing is necessary in connection with a subscription (e.g.billing information).
• Compliance withapplicable law: we mayprocess your personal data where the processing is required by applicable law.
• Legitimate interestes: We may process your personaldata where we have a legitimate interest in carrying out the processing for thepurpose of managing, operating or promoting our business, and that legitimateinterest is not overridden by your interests, fundamental rights, or freedoms.
If you choose to exercise the rights granted to you underthis section, you may not be able to use some or all of the Services, becausethe Services will no longer function without certain information.
Notice of Financial Incentive
Wemay (from time to time) offer programs, benefits, and other offerings to ourclients that requires the collection, retention or sale of Personal Informationthat may be deemed a "financial incentive" or "price or servicedifference" under the CCPA and similar laws. These offerings may involvecollecting the following categories of Personal Information from customers whoparticipate: identifiers, customer records, protected class and demographicinformation, commercial information and preferences, internet or otherelectronic network activity information and device information, audio,electronic, visual, or other sensory information, and inferences. We areproviding you with this information so that you may make an informed decisionon whether to participate in these programs. Examples of the programs we offerinclude:
1. The Skyline Loyalty Program
We offer a loyalty program where customers can earn rewards, accumulate points on purchases, access exclusive promotions, and be the first to know about new products and limited releases. Skyline Loyalty participants can also receive promotional offers such as free products or services, discounts, coupons, and opportunities to participate in other promotions. As part of the Skyline Loyalty Program, we may collect personal information, such as your name, email address, phone number, and date of birth. No purchase is required to become a Skyline Loyalty Program participant and you can read the material terms of the program by visiting https://www.skylinetitlesupport.com/loyalty-program. For more information on how to sign-up, please visit https://www.skylinetitlesupport.com/loyalty-program. You may cancel your membership at any time by contacting us here. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
2. Surveys
We may also offer our customers opportunities to participate in surveys. In exchange for participation, you may be offered a financial incentive, such as a discount or a coupon. As part of these surveys, we may collect Personal Information, such as your name, preferences, experiences, beliefs, opinions, and other responses to the survey questions. Participation in surveys is governed by the applicable terms and conditions for the survey, which will also describe any financial incentives associated with that survey and how to participate. You can terminate participation at any time as is or will be explained in the survey terms. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
3. Limited Time Promotions
From time to time, we may offer incentives limited to a specific time period, such as limited-time contests and other promotions. In exchange for your participation in these promotions, you may be offered a financial incentive, such as a prize, discount, or coupon. As part of these limited-time promotions, we may collect your Personal Information, such as your name, email address, and phone number. Participation in a limited-time offer or promotion is governed by the applicable terms and conditions for the limited-time promotions, which will also describe any financial incentives associated with the promotion and how to participate. You can terminate participation at any time as will be explained in the promotion terms. The value of your Personal Information will be disclosed in the promotion terms.
4. One Time Promotions
In addition to the programs identified above, we may also offer you one-time percentage off coupons, discounts, or other promotions from time to time, such as when you provide us your email address and agree to receive marketing emails in exchange for a one-time promotion. Such offers may not be available at all times. The amount and terms of such offers will be presented to you at the time of the offer. You can terminate participation at any time by contacting us here. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
By participating in any of the above promotional programs, you agree that the benefits are reasonably related to the value of the Personal Information collected and retained.
Participation in our promotional programs is always optional, and you can terminate program participation at any time as explained in the applicable program terms. You can also contact us here to unsubscribe or cancel your participation in any program.
How to Contact Us
If you’d like to review or amend your account information, or for technical support, service information, and changes in usage, please contact us here. We respond to all requests in a timely manner, and we’re always happy to assist you. You may also view and amend much of your account information, or update or renew your subscription, by logging in to your account and updating your account information.
If you have any questions about this Privacy Policy, wish to be taken off our contact list for direct marketing, want to request a copy or deletion of any personal information, or if you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the use of personal data carried out by us, or on our behalf, please contact us here by email to support@skylinetitlesupport.com. We may require proof of your identity or authorization to act on behalf of someone else before providing you with any information, including whether or not we have information, on the subject of the request. In other words, please make sure your email request comes from the email you’d like us to look up.
• Receiving help through our customer support channels;
• Participation in customer surveys or contests; and
• Facilitation in the delivery of our Services and to respond to your inquiries.
Use of Informtaion
1. How do we use your information?
The information we collect through our Site is used for the following reasons:
• To create new accounts and provide information about them
• Collect payment for our Services
• Communicate with current subscribers
• Offer troubleshooting or customer support
• To provide the Services, including the Loyalty Program
We may disclose your personal data to other businesses involved in the administration of our Services and to third party processors (such as payment processors). We closely review any requests we receive for customer information by a third party. We do not provide personal information that we have unless we are legally required to or as is adequate, relevant, and limited to what is necessary to provide the Services.
2. Marketing and Outreach Emails
We may send you marketing and promotional emails about products, services, and other information we think may interest you.
If you receive a marketing or promotional email from us, you may click the 'Unsubscribe' link contained in the bottom of every email to "opt out" from future promotional emails. However, we may continue to send you emails about your account and for other purposes related to customer service. You may also unsubscribe from such emails at any time by contacting us here and telling us you would like to "unsubscribe from marketing emails."
We also send product awareness emails to new customers. These emails include application tips and other information intended to educate users and customers about the uses and fundamentals of Skyline Title's products and services.
3. Account and Billing Communication
To keep you updated on any changes or alerts related to your account, we will occasionally send you account information emails. These emails allow us to relay important information to you about your transactions. This includes:
• Credit card expiration alerts
• Payment method questions
• Purchase confirmations
• Account setup confirmation
• Registration
• Password reset
• Loyalty Program notifications'
Transactional emails are system-generated and simply serve the purpose of alerting our customers when necessary. Please be aware that if you have opted out of our marketing emails, you will still receive transactional emails from time to time.
Children’s Privacy
Our Site and Services are notintended for anyone under the age of 18. If you are a parent or guardian andbelieve that your child under 18 has provided personal information to us,please contact us here so wecan delete the child’s information.
Data Retention
We will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes set out in this policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights.
We only retain user-generated content for as long as required by you in order to provide the Services. User-generated content may be permanently and irrevocably deleted by you at any time by contacting us here.
Security Measures
The security of our customers is our priority. We use security measures that are consistent withindustry standards to protect your personal information from loss, theft,misuse or unauthorized access or disclosure or destruction. All of ouremployees are kept up-to-date on our security and privacy practices. Inaddition, access to user or subscriber personal information is restricted tothose who need to know such information to perform their job functions.We use encryption, access controls, passwords, and/orphysical security measures to protect the basic information we collect againstunauthorized access and disclosure.
Your Rights
We only process your personal information when we believe it isnecessary and we have a valid legal reason to do so under applicable law,including with your consent and permission, to comply with laws, to provide youwith services, to enter into or fulfill our contractual obligations, to protectyour rights, or to fulfill our legitimate business interests.
In accordance with the applicable laws of your jurisdiction andcitizenship, you may have the right to:
• not to provideyour personal data to us;
• access or receivecopies of your personal data in a readable format;
• know whatinformation has been collected, disclosed, sold, and to whom;
• requestcorrection of inaccuracies or errors;
• request thedeletion of your personal data;
• object to orrestrict the processing of your personal data, in whole or in part;
• have yourpersonal data transferred;
• withdraw anyconsent previously granted to us; and
• opt out of thecollection, sale, or disclosure of your personal data, in whole or in part.
This list of rights is not all-inclusive andyou may have different or additional rights in your jurisdiction. To exerciseany right you have as a matter of law, please contact us here or byemail to support@skylinetitlesupport.com.
To exercise any of the rights listed above,whether or not they are granted to you as a matter of law, please contact us here. Please note that:
• we require proofof your identity before we can provide you with any information (other than theemail address from which the email is sent); and
• where yourrequest requires the establishment of additional facts (e.g., a determinationof whether any processing is non-compliant with applicable law) we willinvestigate your request reasonably promptly, before deciding what action totake.
• If you haverights additional to or different from those listed, please cite the legalbasis.
• Under nocircumstances will we retaliate or discriminate against you for exercising anyof these rights, however, your ability to use or access the Services may changeif we do not have certain information, or if the use of certain information isrestricted.
In processing your personal data in connection with the purposesset out in this Privacy Policy, we may rely on one or more of the followinglegal bases, depending on the circumstances:·
• Consent: We may process your personal data where we have obtainedyour prior, express consent to the processing, you can withdraw this consent bycontact us here. This legal basis is only used in relation to processing that isentirely voluntary and it is not used for processing that is necessary orobligatory in any way.
• Contractual necessity: we process your personal datawhere the processing is necessary in connection with a subscription (e.g.billing information).
• Compliance withapplicable law: we mayprocess your personal data where the processing is required by applicable law.
• Legitimate interestes: We may process your personaldata where we have a legitimate interest in carrying out the processing for thepurpose of managing, operating or promoting our business, and that legitimateinterest is not overridden by your interests, fundamental rights, or freedoms.
If you choose to exercise the rights granted to you underthis section, you may not be able to use some or all of the Services, becausethe Services will no longer function without certain information.
Notice of Financial Incentive
Wemay (from time to time) offer programs, benefits, and other offerings to ourclients that requires the collection, retention or sale of Personal Informationthat may be deemed a "financial incentive" or "price or servicedifference" under the CCPA and similar laws. These offerings may involvecollecting the following categories of Personal Information from customers whoparticipate: identifiers, customer records, protected class and demographicinformation, commercial information and preferences, internet or otherelectronic network activity information and device information, audio,electronic, visual, or other sensory information, and inferences. We areproviding you with this information so that you may make an informed decisionon whether to participate in these programs. Examples of the programs we offerinclude:
1. The Skyline Loyalty Program
We offer a loyalty program where customers can earn rewards, accumulate points on purchases, access exclusive promotions, and be the first to know about new products and limited releases. Skyline Loyalty participants can also receive promotional offers such as free products or services, discounts, coupons, and opportunities to participate in other promotions. As part of the Skyline Loyalty Program, we may collect personal information, such as your name, email address, phone number, and date of birth. No purchase is required to become a Skyline Loyalty Program participant and you can read the material terms of the program by visiting https://www.skylinetitlesupport.com/loyalty-program. For more information on how to sign-up, please visit https://www.skylinetitlesupport.com/loyalty-program. You may cancel your membership at any time by contacting us here. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
2. Surveys
We may also offer our customers opportunities to participate in surveys. In exchange for participation, you may be offered a financial incentive, such as a discount or a coupon. As part of these surveys, we may collect Personal Information, such as your name, preferences, experiences, beliefs, opinions, and other responses to the survey questions. Participation in surveys is governed by the applicable terms and conditions for the survey, which will also describe any financial incentives associated with that survey and how to participate. You can terminate participation at any time as is or will be explained in the survey terms. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
3. Limited Time Promotions
From time to time, we may offer incentives limited to a specific time period, such as limited-time contests and other promotions. In exchange for your participation in these promotions, you may be offered a financial incentive, such as a prize, discount, or coupon. As part of these limited-time promotions, we may collect your Personal Information, such as your name, email address, and phone number. Participation in a limited-time offer or promotion is governed by the applicable terms and conditions for the limited-time promotions, which will also describe any financial incentives associated with the promotion and how to participate. You can terminate participation at any time as will be explained in the promotion terms. The value of your Personal Information will be disclosed in the promotion terms.
4. One Time Promotions
In addition to the programs identified above, we may also offer you one-time percentage off coupons, discounts, or other promotions from time to time, such as when you provide us your email address and agree to receive marketing emails in exchange for a one-time promotion. Such offers may not be available at all times. The amount and terms of such offers will be presented to you at the time of the offer. You can terminate participation at any time by contacting us here. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
By participating in any of the above promotional programs, you agree that the benefits are reasonably related to the value of the Personal Information collected and retained.
Participation in our promotional programs is always optional, and you can terminate program participation at any time as explained in the applicable program terms. You can also contact us here to unsubscribe or cancel your participation in any program.
How to Contact Us
If you’d like to review or amend your account information, or for technical support, service information, and changes in usage, please contact us here. We respond to all requests in a timely manner, and we’re always happy to assist you. You may also view and amend much of your account information, or update or renew your subscription, by logging in to your account and updating your account information.
If you have any questions about this Privacy Policy, wish to be taken off our contact list for direct marketing, want to request a copy or deletion of any personal information, or if you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the use of personal data carried out by us, or on our behalf, please contact us here by email to support@skylinetitlesupport.com. We may require proof of your identity or authorization to act on behalf of someone else before providing you with any information, including whether or not we have information, on the subject of the request. In other words, please make sure your email request comes from the email you’d like us to look up.
Skyline Title Support
Privacy Policy
Last Modified May 9th, 2025
Introduction
We understand how important privacy and personal information is to people who access our Site. The purpose of this Privacy Policy is to inform you about the information we will possibly collect about you whenever you use the Site, the Services, create a Document, or when you register or create an Account, how that information will be used by us or other persons or entities, with whom such information may be shared, your choices regarding the collection, use and distribution of that information, your ability to edit, update, correct or delete that information and the security procedures that we have implemented to protect your privacy.
This Privacy Policy ("Privacy Policy") is a contract entered into between You ("you," "your," "yours") and Skyline Title Support LLC, formerly Skyline Lien Search ("we," "us," "our," "Skyline Title"). This Privacy Policy, together with our Terms of Service, as may be adopted from time to time and which are hereby incorporated by reference, govern your use of and access to https://www.skylinetitlesupport.com/ (the "Site"), and any content, functionality, and services offered, purchased, ordered, or accessed on or through the Site (the "Services").
This Privacy Policy only applies to data collected through the Site and further only applies to the practices of Skyline Title, our assignees, transferees, and to people that we employ or manage. Companies with whom we contract, promote, or allow access to (like payment processors) have their own privacy statements and you must visit their Sites if you need to have more information about their policies. This Privacy Policy does not cover any information that a third-party may receive about you, or that we receive about you through sources other than the use of our Site or Services. The Site may integrate features from or link out to other websites or mobile applications, but this Privacy Policy does not and will not apply to any of those integrated features, linked websites, or applications.
Information We Collect
1. Services
Skyline Title collects and logs traffic of its Services and we may view any user-generated content you create without your express permission, for any reason, especially if we have reason to believe it violates our Terms of Service, if any, or company policies and guidelines.
To subscribe to our Services, we'll need some basic information from you. When you create an account with us (an "Account"), we may require the following limited information from users in order to create the Account, provide certain Services, and process payments:A street or mailing address
- A business email address
- A business phone number
- A payment method
- Employment information
- A business name
- Your full name
Users who sign up for our Services using credit card or ACH may also be asked to provide:
- A full name
- A credit card
- A billing address
- Banking information, such as account and routing numbers
Users who sign up for our Loyalty Program may also be asked to provide:
- A full name
- Marital status and demographic information
- Additional personal information
- Purchase history and transaction information
Once you’ve created an Account, you can access and modify your information through the Account or by emailing us at support@skylinetitlesupport.com.
2. Site
You do not have to give us any personally identifiable information to browse our Site. We collect basic information from visitors to our Site, such as the number of site visitors and page views, and may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information.
This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. We detail this more in the "Cookies" section below.
We do not track your activities outside of our Site. We do not share your private information with any third parties aside from the disclosures already made in this Privacy Policy.
3. Cookies
To get a better understanding of how users access and use our Site, we may use or engage others to use cookies, and similar tracking technologies like web beacons and pixels, to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions. You can browse our Site without telling us who you are or submitting any personal information. We simply use this information to understand Site activity and to monitor and improve Site performance.
How do we use cookies?
Skyline Title uses cookies to:
- Authenticate your account when you log into the Site;
- Aggregate statistical information about user activity; and
- Help prevent fraud
Cookies may be stored on your device to improve user experience across visits to our Site, and for analytics including page views and site visits. Keep in mind that this type of data does not distinguish an individual – in other words, it won't be tied to your identity. The cookies used for our Site are not used or tied to the Services themselves, so your activity within our Services is completely private.
How do I disable cookies?
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The "Help" portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers' ability to accept cookies will be able to browse the Site, but certain Site features will not function.
4. Third Parties
We engage third parties to view and analyze aggregated Site data that’s not personally identifiable to you. These third parties use cookies on our Site to collect, analyze, and generate reports on Site usage for us. We do not provide these third parties with any personal information about you.
5. Do Not Tack Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
6. Categories of Personal Information
We have collected the following categories of personal information in the past twelve (12) months:
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
Use of Information
1. How do we use your information?
The information we collect through our Site is used for the following reasons:
- To create new accounts and provide information about them
- Collect payment for our Services• Communicate with current subscribers
- Offer troubleshooting or customer support
- To provide the Services, including the Loyalty Program
We may disclose your personal data to other businesses involved in the administration of our Services and to third party processors (such as payment processors). We closely review any requests we receive for customer information by a third party. We do not provide personal information that we have unless we are legally required to or as is adequate, relevant, and limited to what is necessary to provide the Services.
2. Marketing and Outreach Emails
We may send you marketing and promotional emails about products, services, and other information we think may interest you.
If you receive a marketing or promotional email from us, you may click the 'Unsubscribe' link contained in the bottom of every email to "opt out" from future promotional emails. However, we may continue to send you emails about your account and for other purposes related to customer service. You may also unsubscribe from such emails at any time by contacting us here and telling us you would like to "unsubscribe from marketing emails."
We also send product awareness emails to new customers. These emails include application tips and other information intended to educate users and customers about the uses and fundamentals of Skyline Title's products and services.
3. Account and Billing Communication
To keep you updated on any changes or alerts related to your account, we will occasionally send you account information emails. These emails allow us to relay important information to you about your transactions. This includes:
- Credit card expiration alerts
- Payment method questions
- Purchase confirmations• Account setup confirmation
- Registration
- Password reset
- Loyalty Program notifications'
Transactional emails are system-generated and simply serve the purpose of alerting our customers when necessary. Please be aware that if you have opted out of our marketing emails, you will still receive transactional emails from time to time.
Children’s Privacy
Our Site and Services are notintended for anyone under the age of 18. If you are a parent or guardian and believe that your child under 18 has provided personal information to us, please contact us here so we can delete the child’s information.
Data Retention
We will retain copies of your Personal Data in a form that permits identification only for as long as is necessary in connection with the purposes set out in this policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal rights.
We only retain user-generated content for as long as required by you in order to provide the Services. User-generated content may be permanently and irrevocably deleted by you at any time by contacting us here.
Security Measures
We use security measures that are consistent with industry standards to protect your personal information from loss, theft, misuse or unauthorized access or disclosure or destruction. All of our employees are kept up-to-date on our security and privacy practices. In addition, access to user or subscriber personal information is restricted to those who need to know such information to perform their job functions. We use encryption, access controls, passwords, and/or physical security measures to protect the basic information we collect against unauthorized access and disclosure.
The security of our customers is our priority. We use security measures that are consistent with industry standards to protect your personal information from loss, theft, misuse or unauthorized access or disclosure or destruction. All of our employees are kept up-to-date on our security and privacy practices. In addition, access to user or subscriber personal information is restricted to those who need to know such information to perform their job functions. We use encryption, access controls, passwords, and/or physical security measures to protect the basic information we collect against unauthorized access and disclosure.
Your Rights
We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, including with your consent and permission, to comply with laws, to provide you with services, to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
In accordance with the applicable laws of your jurisdiction and citizenship, you may have the right to:
- not to provide your personal data to us;
- access or receive copies of your personal data in a readable format;
- know what information has been collected, disclosed, sold, and to whom;
- request correction of inaccuracies or errors;
- request the deletion of your personal data;
- object to or restrict the processing of your personal data, in whole or in part;
- have your personal data transferred;
- withdraw any consent previously granted to us; and
- opt out of the collection, sale, or disclosure of your personal data, in whole or in part.
This list of rights is not all-inclusive and you may have different or additional rights in your jurisdiction. To exercise any right you have as a matter of law, please contact us here or bye mail to support@skylinetitlesupport.com.
To exercise any of the rights listed above, whether or not they are granted to you as a matter of law, please contact us here. Please note that:
- we require proof of your identity before we can provide you with any information (other than three mail address from which the email is sent); and
- where your request requires the establishment of additional facts (e.g., a determination of whether any processing is non-compliant with applicable law) we will investigate your request reasonably promptly, before deciding what action to take.
- If you have rights additional to or different from those listed, please cite the legal basis.
- Under no circumstances will we retaliate or discriminate against you for exercising any of these rights, however, your ability to use or access the Services may change if we do not have certain information, or if the use of certain information is restricted.
In processing your personal data in connection with the purposes set out in this Privacy Policy, we may rely on one or more of the following legal bases, depending on the circumstances:·
- Consent: We may process your personal data where we have obtained your prior, express consent to the processing, you can withdraw this consent by contact us here. This legal basis is only used in relation to processing that is entirely voluntary and it is not used for processing that is necessary or obligatory in any way.
- Contractual necessity: we process your personal data where the processing is necessary in connection with a subscription (e.g. billing information).
- Compliance with applicable law: we may process your personal data where the processing is required by applicable law.
- Legitimate interestes: We may process your personal data where we have a legitimate interest in carrying out the processing for the purpose of managing, operating or promoting our business, and that legitimate interest is not overridden by your interests, fundamental rights, or freedoms.
If you choose to exercise the rights granted to you under this section, you may not be able to use some or all of the Services, because the Services will no longer function without certain information.
Notice of Financial Incentive
We may (from time to time) offer programs, benefits, and other offerings to our clients that requires the collection, retention or sale of Personal Information that may be deemed a "financial incentive" or "price or service difference" under the CCPA and similar laws. These offerings may involve collecting the following categories of Personal Information from customers who participate: identifiers, customer records, protected class and demographic information, commercial information and preferences, internet or other electronic network activity information and device information, audio, electronic, visual, or other sensory information, and inferences. We are providing you with this information so that you may make an informed decision on whether to participate in these programs. Examples of the programs we offer include:
1. The Skyline Loyalty Program
We offer a loyalty program where customers can earn rewards, accumulate points on purchases, access exclusive promotions, and be the first to know about new products and limited releases. Skyline Loyalty participants can also receive promotional offers such as free products or services, discounts, coupons, and opportunities to participate in other promotions. As part of the Skyline Loyalty Program, we may collect personal information, such as your name, email address, phone number, and date of birth. No purchase is required to become a Skyline Loyalty Program participant and you can read the material terms of the program by visiting https://www.skylinetitlesupport.com/loyalty-program. For more information on how to sign-up, please visit https://www.skylinetitlesupport.com/loyalty-program. You may cancel your membership at any time by contacting us here. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
2. Surveys
We may also offer our customers opportunities to participate in surveys. In exchange for participation, you may be offered a financial incentive, such as a discount or a coupon. As part of these surveys, we may collect Personal Information, such as your name, preferences, experiences, beliefs, opinions, and other responses to the survey questions. Participation in surveys is governed by the applicable terms and conditions for the survey, which will also describe any financial incentives associated with that survey and how to participate. You can terminate participation at any time as is or will be explained in the survey terms. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit.
3. Limited Time Promotions
From time to time, we may offer incentives limited to a specific time period, such as limited-time contests and other promotions. In exchange for your participation in these promotions, you may be offered a financial incentive, such as a prize, discount, or coupon. As part of these limited-time promotions, we may collect your Personal Information, such as your name, email address, and phone number. Participation in a limited-time offer or promotion is governed by the applicable terms and conditions for the limited-time promotions, which will also describe any financial incentives associated with the promotion and how to participate. You can terminate participation at any time as will be explained in the promotion terms. The value of your Personal Information will be disclosed in the promotion terms.
4. One Time Promotions
In addition to the programs identified above, we may also offer you one-time percentage off coupons, discounts, or other promotions from time to time, such as when you provide us your email address and agree to receive marketing emails in exchange for a one-time promotion. Such offers may not be available at all times. The amount and terms of such offers will be presented to you at the time of the offer. You can terminate participation at any time by contacting us here. Our good-faith estimate of the value of your Personal Information is the value of the benefit we offer to you. We have calculated such value by using the expense related to the benefit. By participating in any of the above promotional programs, you agree that the benefits are reasonably related to the value of the Personal Information collected and retained. Participation in our promotional programs is always optional, and you can terminate program participation at any time as explained in the applicable program terms. You can also contact us here to unsubscribe or cancel your participation in any program.
How to Contact Us
If you’d like to review or amend your account information, or for technical support, service information, and changes in usage, please contact us here. We respond to all requests in a timely manner, and we’re always happy to assist you. You may also view and amend much of your account information, or update or renew your subscription, by logging in to your account and updating your account information. If you have any questions about this Privacy Policy, wish to be taken off our contact list for direct marketing, want to request a copy or deletion of any personal information, or if you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the use of personal data carried out by us, or on our behalf, please contact us here by email to support@skylinetitlesupport.com. We may require proof of your identity or authorization to act on behalf of someone else before providing you with any information, including whether or not we have information, on the subject of the request. In other words, please make sure your email request comes from the email you’d like us to look up.
